Policy

Effective Date: 13/09/2025
Last Updated: 12/09/2025
Service Provider: S&C CARE, based in the UK

Welcome to S&C CARE. We are an independent healthcare and wellbeing service dedicated to providing compassionate, personalised care to individuals seeking support for their health and wellbeing needs. Our goal is to ensure that all individuals in our care receive the highest standard of service in a safe and respectful environment.

This Policy Page outlines how we protect your data, the terms under which we offer our services, and your rights as a user.

1. Privacy Policy (UK GDPR Compliant)

At S&C CARE, we take your privacy seriously and are committed to protecting your personal and health-related information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect:

Personal details such as your name, address, and contact information

Health information such as medical history, medication details, and care needs

Payment information if applicable for services rendered

How We Use Your Information:

We use your data to:

Deliver personalised healthcare and wellbeing services

Communicate with you about our services and appointments

Maintain accurate records as required by law and regulatory bodies

Improve the quality and safety of our services

Data Sharing:

We may share your information with:

Care professionals and team members within our service (e.g., carers, therapists)

Healthcare providers (e.g., GPs, hospitals) when required for your care

Regulatory bodies (e.g., Care Quality Commission - CQC)

Trusted third-party providers (e.g., for online booking systems or secure data storage)

We never sell or rent your data to third parties.

Your Rights:

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request corrections to inaccurate or incomplete data

Ask for the deletion of your data (subject to legal or contractual requirements)

Object to or restrict how your data is used

Withdraw consent where consent was previously given

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at christelle@sccare.uk.

2. Terms of Service

By using our website and/or our services, you agree to the following:

Service Agreement:

Eligibility: Our services are available to individuals seeking health and wellbeing support. This includes, but is not limited to, home care, mental health support, and holistic therapies.

Booking and Appointments: All appointments and services are subject to availability. You will receive confirmation of your appointment upon booking.

Payment: Payments for services must be made according to the terms outlined in your service agreement. We accept payments via [payment methods, e.g., bank transfer, credit card].

By using our website, you agree to the following terms:

1. Website Use

You may use S&C Care's website to:

Browse job listings
Register as a job seeker
Submit your CV and contact details

Misuse of the site, including submitting false information, is prohibited.

Limitation of Liability:

While we take every effort to provide high-quality care, we cannot be held liable for:

Any personal injury or harm caused by pre-existing medical conditions or unknown factors.

Third-party actions or circumstances outside our control (e.g., severe weather conditions affecting home visits).

Understanding Terms & Conditions

Terms and Conditions (T&C) play a pivotal role in defining the legal relationship between website owners and their visitors or customers. At S&C CARE, we acknowledge that T&C should be customized to reflect the unique nature of gach business. Whether you are involved in e-commerce transactions or merely sharing informative content, tailored T&C are essential to safeguard your interests and outline the rights and responsibilities of all parties involved. However, it's important to note that legal requirements may vary by jurisdiction, emphasizing the need for localized legal counsel.

Key Components of T&C

When drafting a comprehensive T&C document, it's essential to address various aspects such as user eligibility, payment methods, flexibility in modifying offerings, warranties, intellectual property rights, and account management. Our article 'Crafting an Effective Terms and Conditions Policy offers deeper insights into structuring T&C to align with your business objectives.

Medical Advice Disclaimer:

The information and services we provide are not a substitute for professional medical advice. You should always consult with a qualified healthcare professional for medical diagnoses or treatment.

Changes to Terms:

We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page.

3. Cookie Policy

Our website uses cookies to enhance your browsing experience and to track site usage for analytical purposes. By using our website, you consent to the use of cookies in accordance with this policy.

Cookies we use include:

Essential cookies: For the proper functioning of the website (e.g., session cookies).

Analytics cookies: To help us understand how users interact with our site (e.g., Google Analytics).

Functionality cookies: To remember your preferences.

You can control cookies through your browser settings, and you can also disable them if preferred. For more information, please read our full Cookie Policy.

4. GDPR Compliance Statement

S&C Care complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and process personal data lawfully, fairly, and transparently, with appropriate technical and organisational measures in place to ensure data security and confidentiality.

You can request access to your personal data or exercise any data rights at any time by contacting us.

5. Accessibility Statement

We are committed to making our website and services accessible to all individuals, including those with disabilities. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 AA.

If you encounter any barriers while using our website, please contact us at [email@example.com], and we will assist you by providing information in alternative formats or through other means.

What web accessibility

Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the web, and that they can contribute to the web. This encompasses all disabilities that affect access to the web, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

Accessibility adjustments on this site

We have incorporated accessibility features and made efforts to ensure our website complies with the best practices and standards. Our website is designed with accessibility in mind and we have taken the following measures to ensure a seamless user experience:

Utilize accessible colour combinations and clear heading structures
Complied with required colour contrast
Provided alternative text for images
Ensured compatibility with screen readers and keyboard navigation
Made videos, audio, and files accessible
Reduced the use of motion on the site

Declaration of partial compliance with the standard due to third-party content

The accessibility of certain pages on the site depend on contents that do not belong to S&C CARE. We therefore declare partial compliance with the standard for these pages.

Requests, issues, and suggestions

If you encounter any accessibility barriers on our website or have related feedback, please let us know. You can reach out to our accessibility coordinator, at christelle@sccare.uk

6. Cancellation & Refund Policy

Appointment Cancellations:

We require at least 24 hours’ notice for the cancellation of any home care visit or appointment.

Cancellations made within 24 hours may incur a 50% charge of the service fee.

No-shows or missed appointments without prior notice will be charged in full.

Refunds:

If you are dissatisfied with the service provided, we will investigate the matter and, depending on the situation, may issue a partial refund or offer a credit for future services.

Refunds will be processed within 7 working days.

7. Client Rights & Responsibilities

As a client of S&C care you have the right to:

Receive high-quality care in a safe, respectful, and dignified manner.

Be informed about the care you are receiving and actively participate in your care plan.

Confidentiality and protection of your personal and medical information.

Voice concerns or complaints without fear of retaliation.

Your responsibilities include:

Providing accurate and complete information regarding your health and wellbeing.

Respecting the care staff and following the agreed-upon care plan.

Notifying us of any changes to your health condition, contact information, or schedule.

Paying for services as agreed in your service agreement.

8. Complaints & Feedback

We are dedicated to delivering excellent service, but if you have a concern or complaint:

Email: christelle@sccare.uk

Phone: 07445658730

Post: Flat 24 Bernwood House, Woodberry Down Estate, London, N4 2RU

If we are unable to resolve your complaint, you have the right to contact the Care Quality Commission (CQC) or other relevant authorities.

9. Updates To This Policy

We may update this privacy policy from time to time. The updated version will be published on our website with a new effective date.

Additional Policies

Safeguarding Policy: [Link to Safeguarding Policy]
Covid-19 Guidelines: [Link to Covid-19 Policy]

Staff Recruitment and Employment Policy

Effective Date: 13/09/2025
Last Updated: 12/09/2025
Service Provider: S&C Care based in the UK

At S&C Care, we are committed to recruiting a team of dedicated, compassionate, and highly skilled professionals to provide the best care to our clients. This policy outlines our approach to recruitment, employee responsibilities, rights, and workplace expectations.

1. Equal Opportunities and Non-Discrimination

We are committed to promoting diversity and equality within our workforce and ensuring that recruitment practices are inclusive, fair, and compliant with the Equality Act 2010. We do not discriminate on the basis of:

Age
Disability
Gender (including gender identity)
Race, ethnicity, or nationality
Religion or belief
Sexual orientation
Pregnancy or maternity
Marital or civil partnership status

We ensure that all candidates have equal access to job opportunities and that employment decisions are based solely on merit, qualifications, and ability to perform the job.

2. Recruitment Process

Job Advertisements:

All vacancies will be advertised internally and externally (where applicable) to attract a diverse pool of candidates.
Job advertisements will clearly outline the role, qualifications required, responsibilities, and any special skills or experience needed, ensuring clarity and transparency.

Application Process:

Candidates must submit an application form, which will include their CV and any relevant supporting documents (e.g., certificates, references).
Applicants will be assessed based on their qualifications, experience, and ability to meet the essential criteria outlined in the job description.

Interviews and Selection:

All candidates will be interviewed in a structured, fair, and consistent manner.
Interviews will be conducted by a panel of senior staff members and/or HR personnel.
During interviews, we will assess a candidate’s skills, knowledge, experience, and alignment with our values.
Pre-employment checks, including right to work checks, DBS (Disclosure and Barring Service) checks, and reference checks, will be conducted for all successful candidates to ensure suitability for the role.

3. Pre-Employment Checks

As part of our recruitment process, the following checks are mandatory for all employees:

Right to Work: All applicants must provide evidence that they have the right to work in the UK.
DBS Check: All care staff, including those in direct contact with clients, will be subject to an Enhanced DBS check to ensure there are no criminal records that would disqualify them from working in a care setting.
References: We will collect at least two professional references, which may include previous employers or academic institutions.
Health Checks: For certain roles, a health check may be required to ensure that the applicant is fit to perform the duties of the role.
Qualifications and Professional Accreditations: Copies of relevant qualifications and certifications (e.g., care qualifications, first aid training) will be required.

If you have any questions about this Privacy Policy and Staff Recruitment and Employment Policy or how we process your data, please contact us:

Name: S&C Care

Address: Flat 24 Bernwood House, Woodberry Down Estate,London,N4 2RU

Email address: christelle@sccare.uk

Contact Number: 07445658730

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Staff Recruitment and Employment Policy

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